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FAQs

  1. Do you ship to international address?Currently, we only ship within Australia.

  2. How are the items delivered?The item is shipped via Australia Post, Fastway, Toll or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.

  3. Can I use my own delivery service?We only use our nominated carrier for delivery.

  4. How can I cancel my order?Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.

  5. How long does it take to ship?The estimated delivery time frames are:
    • For customers in VIC, approximately 3 – 5 working days;
    • For customers in NSW, SA, ACT, approximately 4 – 8 working days;
    • For customers in QLD, NT,WA and TAS, approximately 7 – 10 working days.


    NOTE:

    • Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
    • We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

  6. My order was confirmed, but I have received a cancellation email saying that an item is out of stock. Why is this?
    Occasionally when our team members are in-warehouse picking your order, an item may be damaged, missing from the shelves, or at peak times such as Christmas, the item may have just sold out already. Our online stock levels can take up to 12 hours to reflect the change. We will only discover this as we pick your order. In this instance, you will receive a cancellation email advising you what has changed from your original order. You will be refunded for the item/s we weren’t able to provide you. We apologize if this happens – please contact us if you have any issues in relation to this.

  7. When will the item be dispatched?Most items will be dispatched the very next day after full payment is received

  8. Do you offer warranty?
    • All products except electronics products come with a 12-month warranty which you may seek a refund or replacement for the product. Electronics products come with a 3-month warranty. Warranty does not extend to placemats, coasters, napkins and Baby snuggles range, these items can be returned within 14 days from date of delivery it in a re-saleable condition. The following terms and conditions apply to the warranty:
      • Damages due to misuse by the user or during delivery will not be covered by this warranty
      • This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift, they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.
    • Damage on Arrival (DOA)This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:
      • You must check the item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
      • Please do not return the faulty item to us without our approval.

  9. What should I do if there is a part missing?Please confirm that you have checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

  10. Refund and replacementRefund and replacement generally take up to 2 working days to process, and will notify you right after it has been processed.NOTE:
    • A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
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